Responsible Gaming
Gambling Should Be Entertainment
At True Fortune Casino, we believe gambling should only ever be viewed as entertainment, not as a way to earn money or solve financial problems. It's important to understand that casino games are games of chance, and the odds always favour the house. Only gamble with money you can afford to lose, and never chase losses or use gambling as an escape from personal difficulties.
Age Verification
In the United Kingdom, you must be 18 years of age or older to gamble legally. If you are under 18, we strongly urge you not to use our services. Gambling at a young age can lead to serious harm and problem gambling behaviours later in life. Parents and guardians should be aware of the risks and monitor any young person's internet activity.
Warning Signs of Problem Gambling
Do any of these warning signs apply to you? If so, it may be time to seek help:
- Chasing losses by gambling more to recover money you've lost
- Spending more time and money on gambling than intended
- Hiding your gambling activities from family, friends, or loved ones
- Borrowing money or going into debt to fund gambling
- Neglecting work, education, family, or social responsibilities due to gambling
- Feeling anxious, irritable, or depressed when unable to gamble
- Lying about the amount of time or money spent gambling
- Experiencing failed attempts to cut down or stop gambling
- Using gambling as an escape from stress, anxiety, or emotional problems
- Loss of interest in hobbies or activities you previously enjoyed
Self-Help Tools & Responsible Gaming Features
True Fortune Casino provides tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount of money you can deposit within a chosen timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a set period
- Reality Checks: Receive regular reminders during your gaming sessions about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Session Timeouts: Set automatic session timeouts to prevent extended gambling periods
For help managing these tools, please contact our customer support team or visit your account settings.
Support Organisations & Resources
If you're struggling with problem gambling, help is available. Please reach out to one of these organisations:
United Kingdom
- GamCare – Free, confidential support and counselling for problem gambling
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, 24/7) - GamStop – The UK's National Self-Exclusion Scheme. Allows you to self-exclude from all licensed online gambling operators at once
Website: www.gamstop.co.uk - Gamblers Anonymous – A fellowship of people who have decided to stop gambling
Website: www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS-funded specialist treatment service
Phone: 0203 228 0303
International Resources
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung – Information and support on problem gambling
Do You Need Help?
If you or someone you know is struggling with problem gambling, please seek help immediately. There is no shame in reaching out – support is available and recovery is possible. The organisations listed above provide free, confidential assistance and can provide guidance tailored to your situation.
Your wellbeing is important. If you feel you've lost control of your gambling, contact GamCare on 0808 8020 133 (available 24/7, free of charge) or visit www.gamcare.org.uk.